Hey there, I’m Carolyn:
Resilient human and disability advocate, a Product Designer who loves getting hands-on with User Research, I can help your organisation create validated, accessible and joyful products.
New: Relaunching Gumtree’s NPS Survey
Full ownership of the process, from strategy, survey UI & interaction design, to analysis and democratisation.
New: Gumtree Category Homepages
Created scalable designs for vertical categories, consolidating multiple design systems, enabling >100k in commercial partnerships.
Airtasker Disco Page Research
From discovery through to user testing, I led this research project supporting the redesign of Airtasker’s discovery page.
I help product teams create enriching user experiences and forge stakeholder relationships, so together we can ship well, ship dynamically and ship for outcomes.
More Case Studies
Transforming Airtasker’s Research Strategy
A project that started out as a diary study, but pivoted to transform our research repository & strategy.
Carsguide Redesign
Working as the sole designer implementing Carsguide’s redesign, specializing in editorial UX.
HSBC Research
A UX Research case study, investigating appropriate methods of connecting with and better caring for vulnerable customers.