Hey there, I’m Carolyn:

Resilient human and disability advocate, a Product Designer who loves getting hands-on with User Research, I can help your organisation create validated, accessible and joyful products.

New: Relaunching Gumtree’s NPS Survey

Full ownership of the process, from strategy, survey UI & interaction design, to analysis and democratisation.

New: Gumtree Category Homepages

Created scalable designs for vertical categories, consolidating multiple design systems, enabling >100k in commercial partnerships.

Airtasker Disco Page Research

From discovery through to user testing, I led this research project supporting the redesign of Airtasker’s discovery page.

I help product teams create enriching user experiences and forge stakeholder relationships, so together we can ship well, ship dynamically and ship for outcomes.

More Case Studies

Transforming Airtasker’s Research Strategy

A project that started out as a diary study, but pivoted to transform our research repository & strategy.

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Carsguide Redesign

Working as the sole designer implementing Carsguide’s redesign, specializing in editorial UX.

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HSBC Research

A UX Research case study, investigating appropriate methods of connecting with and better caring for vulnerable customers.

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